The mobile app
What support workers do on their phone. Workers cannot sign in to this web app at all — they are sent to the mobile app — so this section is written for the office to read back to them when they ring for help.
20 guides · 100 steps · 80 screenshots
Signing in
Workers use the same email and password as the web app. A signed-in phone stays signed in for ninety days, so they are not asked again every shift.
Finding your way around
Where everything lives. The bar along the bottom holds the five screens a worker uses every day; the menu holds the rest.
Home
The worker’s next shift and anything needing them today.
My Schedule
Their own roster. An administrator sees the whole roster under Roster; a support worker sees only their own shifts.
Opening a shift
Everything about one visit on one screen: where and when, what to record while they are there, and what has happened with this participant lately.
Clocking in and out
The record that the visit happened, with the time and the place it started and finished.
Progress notes
What happened on the shift. It is the clinical record, and often the evidence behind the billing.
Tasks on a shift
What the office wants done on this particular shift.
Medications
Recording each dose as given or not given, on the participant’s medication chart.
Trips and kilometres
Transporting a participant, measured properly, so the reimbursement and the charge are both defensible.
Incidents
Reporting something that went wrong, from the phone, while it is still fresh.
Chart records
Filling in the charts the office has assigned to a participant — health readings, behaviour records, personal care — from the phone, at the time.
Timesheets
What the worker has submitted, and where each one is up to.
Expenses
Out-of-pocket costs claimed back, with the receipt attached.
Availability
When the worker can and cannot work, so the roster stops offering them the wrong shifts.
Leave
Requesting time off from the phone.
Job Board
Open shifts the office has posted, for any worker to claim.
Documents and training
Their own certificates and training records, and what is about to expire.
My profile
The worker’s own record: their photo, their numbers, and their qualifications as the office has verified them.
Messages
Messages from the office, on the phone.