What is Bulk payment request?

Also known as: Bulk upload, claim file

A bulk payment request is the CSV file a registered NDIS provider uploads to the myplace portal to claim for many supports at once. Each row carries the participant’s NDIS number, the support item number, service dates, quantity and price. The NDIA validates the file and returns a result per line.

Column order and formatting are strict. A file that does not match the expected structure is rejected outright rather than partially processed, so validation before upload saves a great deal of time.

Lines can fail individually for reasons that have nothing to do with the file: insufficient remaining funds, a plan that ended before the service date, a participant whose plan management type changed. A claiming process that does not record the per-line result cannot tell a formatting problem from a funding problem.

Related terms

Support item numberA support item number is the code identifying a specific NDIS support for claiming, in the form 01_011_0107_1_1. It encodes the support category, the item, and the registration group. Every claimed line must carry a valid item number that matches the support actually delivered and sits within the participant’s funded budget.Remittance adviceA remittance advice is the statement issued when a payer settles invoices, listing which invoices were paid, the amounts, and any adjustments. In the NDIS, providers receive remittance from the NDIA for agency-managed claims and from plan managers for plan-managed invoices, and use it to reconcile payments against what was claimed.PRODAPRODA is the Australian Government’s identity verification service used to access provider portals, including the NDIS myplace provider portal and Services Australia systems. Each person has an individual PRODA account with two-factor authentication, linked to the organisations they act for.PACEPACE is the NDIA’s newer computer system for administering participant plans and provider payments, progressively replacing the older portal. Under PACE, participants nominate providers ("my providers") for particular support types, and providers see plan and budget information for participants who have endorsed them.NDIS Price GuideThe NDIS Price Guide, published with the Support Catalogue, sets the maximum prices registered providers may charge for each support item. It is updated at least annually, usually effective 1 July, and defines item numbers, unit types, price limits by state grouping, and the rules for cancellations, travel and non-face-to-face time.

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