What is Support item number?

A support item number is the code identifying a specific NDIS support for claiming, in the form 01_011_0107_1_1. It encodes the support category, the item, and the registration group. Every claimed line must carry a valid item number that matches the support actually delivered and sits within the participant’s funded budget.

The item number determines the price limit, the unit of measure (hour, each, day, week), and which budget category the claim draws from. Choosing a near-miss item is the most common claiming error: the claim may pay, but it draws down the wrong budget and surfaces at plan review.

Day-of-week and time-of-day matter. Weekday, evening, Saturday, Sunday and public holiday variants are separate item numbers with separate limits, which is why claiming should be derived from the actual shift times rather than selected by hand.

Related terms

NDIS Price GuideThe NDIS Price Guide, published with the Support Catalogue, sets the maximum prices registered providers may charge for each support item. It is updated at least annually, usually effective 1 July, and defines item numbers, unit types, price limits by state grouping, and the rules for cancellations, travel and non-face-to-face time.Core SupportsCore Supports is the NDIS budget category funding everyday assistance: personal care, help with household tasks, community participation, transport, and consumables. It is the most flexible category — funding generally moves freely between most Core support items — and it is where the majority of a typical participant’s plan sits.Bulk payment requestA bulk payment request is the CSV file a registered NDIS provider uploads to the myplace portal to claim for many supports at once. Each row carries the participant’s NDIS number, the support item number, service dates, quantity and price. The NDIA validates the file and returns a result per line.SCHADS AwardThe SCHADS Award is the modern award covering most Australian disability and community services employees. It sets minimum pay rates by classification level, and the rules for penalties, overtime, broken shifts, sleepovers, on-call, travel reimbursement and minimum engagement periods. Compliance is a legal obligation, not a payroll preference.

More in Claiming & finance

Remittance advice ABA file Provider travel PRODA

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