What is NDIA?

Also known as: National Disability Insurance Agency

The NDIA is the Commonwealth agency that administers the NDIS. It assesses eligibility, approves participant plans and budgets, sets the price limits providers may charge, and pays claims submitted by registered providers. It is distinct from the NDIS Quality and Safeguards Commission, which regulates provider conduct.

Providers interact with the NDIA mainly through the myplace provider portal and, increasingly, through PACE. The Agency sets the Support Catalogue price limits, processes bulk payment requests, and issues remittance advice when claims are paid.

It is worth keeping the two bodies straight: the NDIA holds the money and the plans, while the NDIS Commission holds registration, the Practice Standards, worker screening and reportable incidents. A compliance question usually belongs to the Commission; a payment question usually belongs to the Agency.

Related terms

NDISThe NDIS is Australia’s national scheme for funding supports for people with permanent and significant disability. Each participant receives an individual plan with funded budgets, and chooses the providers who deliver their supports. It is administered by the National Disability Insurance Agency and funds around 700,000 Australians.PACEPACE is the NDIA’s newer computer system for administering participant plans and provider payments, progressively replacing the older portal. Under PACE, participants nominate providers ("my providers") for particular support types, and providers see plan and budget information for participants who have endorsed them.PRODAPRODA is the Australian Government’s identity verification service used to access provider portals, including the NDIS myplace provider portal and Services Australia systems. Each person has an individual PRODA account with two-factor authentication, linked to the organisations they act for.NDIS CommissionThe NDIS Quality and Safeguards Commission is the independent body regulating NDIS providers and workers. It registers providers, enforces the NDIS Practice Standards and Code of Conduct, operates worker screening, receives reportable incidents and complaints, and can ban individuals or revoke a provider’s registration.Bulk payment requestA bulk payment request is the CSV file a registered NDIS provider uploads to the myplace portal to claim for many supports at once. Each row carries the participant’s NDIS number, the support item number, service dates, quantity and price. The NDIA validates the file and returns a result per line.

More in NDIS

Participant Plan management Self-management Support coordination

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