The Serious Incident Response Scheme sets a category, a priority and a notification deadline for each reportable incident — twenty-four hours for Priority 1, thirty days for Priority 2. Those clocks run whether or not anyone is watching them.
SIRS reporting — how it works
Incidents are recorded with their SIRS category, priority and whether they are reportable, along with the description, the immediate actions taken and who reported it. Rostery calculates the notification deadline from the priority and the incident date, and tracks whether notification has happened.
Follow-up and investigation are held on the same record through to resolution, so the incident, what was done immediately, what was notified and how it was resolved are one document rather than four.
Why it matters for NDIS providers
SIRS obligations are among the few in aged care with hard statutory deadlines, and a missed notification is a compliance failure regardless of how well the incident itself was handled. Making the clock visible is the whole job.
- The clock is calculated: the deadline follows from priority and incident date rather than being worked out by hand.
- Immediate actions recorded: what was done in the first hours is captured while it is fresh.
- One record end to end: incident, notification, follow-up and resolution in one place.
What's included
- SIRS categories and priorities. The scheme’s categories with Priority 1 and Priority 2 handling.
- Notification deadlines. Calculated from priority and incident date, and tracked to completion.
- Immediate actions. What was done at the time, recorded with the incident.
- Follow-up and resolution. Investigation and outcome held on the same record.
- Compliance visibility. Open incidents and overdue notifications surfaced on the dashboard.
Who it's for
Support at Home and residential providers subject to SIRS, and the quality and compliance staff answerable for notification timeliness. Care managers use the same record, so the operational response and the compliance record are not separate exercises.
Getting started
SIRS Incident Reporting is included in your Rostery plan and works the moment your data is in — there is no separate module to buy or set up. Book a demo and we will show it on your own workflows, and use Rostery's “Smart Switch” data migration to bring your existing clients, staff, shifts and notes across from your current software in minutes.
Terms used on this page
Related capabilities
Source
The rules this feature works to are set by Department of Health and Aged Care — Support at Home, which is the authority on them and is updated more often than any page here.