Support coordination is a caseload business. The work is relational, but the record is financial: a case note is the billable unit, a budget is finite, a report is due on a date, and a participant in crisis needs to be visible before they ring. Rostery holds all of that in one place.
Support coordination — how it works
Each engagement carries the participant, their plan dates, the coordination level funded, the CoS budget and what has been drawn against it. Case notes are written against the engagement with a contact type and a duration, and are priced as they are written — so the note is the claim rather than the thing a claim gets built from later.
Around that sit the working parts of the role: goals with baselines and measures, tasks with due dates, provider quotes compared side by side, service agreements, progress reports on their deadlines, and safety registers for risk, consent, complaints and conflicts. A caseload view triages the lot by what needs attention first.
Why it matters for NDIS providers
Coordinators carry more participants than they can hold in their head, and the failures are quiet ones — a budget exhausted two months early, a progress report missed, a participant nobody has contacted in six weeks. Those are the things a caseload view is for.
- The note is the billing unit: writing the note creates the claimable record, rather than a second job at month end.
- Budget visible before you commit: what is left and what is already committed are both on the engagement.
- Triage, not a list: the caseload surfaces overdue tasks, missing notes and reports due rather than sorting alphabetically.
What's included
- Engagements and caseload. Every participant with plan dates, coordination level, budget and alerts.
- Case notes as billing. Notes priced as they are written, with travel time and kilometres.
- Goals, tasks and reports. Outcomes with measures, work with due dates, and reports on their deadlines.
- Providers, quotes and agreements. Sourcing, comparison and the signed agreement, all against the engagement.
- Safety and compliance registers. Risk, consent, complaints and conflicts of interest recorded where they belong.
Who it's for
Support coordinators and specialist support coordinators, whether in a dedicated coordination practice or inside a provider that also delivers supports. Because coordination runs alongside rostering and plan management in the same workspace, providers doing more than one of those do not need a second system.
Getting started
Support Coordination is included in your Rostery plan and works the moment your data is in — there is no separate module to buy or set up. Book a demo and we will show it on your own workflows, and use Rostery's “Smart Switch” data migration to bring your existing clients, staff, shifts and notes across from your current software in minutes.
Terms used on this page
Related capabilities
Source
The rules this feature works to are set by NDIS — Pricing Arrangements and Price Limits, which is the authority on them and is updated more often than any page here.
