Families want to know their loved one is well supported, and answering that by phone all day doesn't scale. The Rostery family portal gives families a secure window into care, with you in control of exactly what they can see.
Family portal — how it works
Families log in to view upcoming shifts, care notes and attachments relevant to their participant. Permissions are configurable, so you decide what each family can access. Because the portal draws on the same records your workers create on shift, families see accurate, up-to-date information without anyone preparing it specially.
Why it matters for NDIS providers
Transparency builds trust with families and demonstrates the quality of your supports. It also cuts the volume of routine "what's happening today?" calls, freeing coordinators for higher-value work.
- Trust through transparency: families see real care activity, not summaries written after the fact.
- You stay in control: configurable permissions govern what each family can view.
- Fewer interruptions: self-service access reduces routine phone enquiries.
What's included
- Secure family access. Families log in to view shifts, notes and attachments for their participant.
- Configurable permissions. You control exactly what each family can see.
- Always up to date. The portal reflects the same records workers create on shift.
- Fewer phone calls. Self-service visibility reduces routine enquiries to your office.
- Stronger relationships. Transparency builds family trust in your service.
Who it's for
Family Portal suits Australian NDIS, disability and aged-care providers of every size — from solo coordinators to multi-site organisations running multiple registered entities. Communication teams, support workers and managers all work from the same live data across the Rostery web dashboard and the carer mobile app, so nothing falls through the cracks between the office and the field.
Getting started
Family Portal is included in your Rostery plan and works the moment your data is in — there's no separate module to buy or set up. Book a demo and we will show it on your own workflows, and use Rostery's "Smart Switch" data migration to bring your existing clients, staff, shifts and notes across from your current software in minutes. Our team can walk you through your specific participant types, funding mix and rostering complexity in a quick demo.
Terms used on this page
Related capabilities
Source
The rules this feature works to are set by NDIS Quality and Safeguards Commission, which is the authority on them and is updated more often than any page here.
