Most enquiries arrive outside business hours, and most are the same handful of questions: do you service my area, do you have capacity, what supports do you provide. Answering them at 9am the next day is how a referral goes to whoever answered first.
Website chatbot — how it works
An embeddable widget on your own site answers from details you configure — your service areas, registration groups, the supports you deliver and how intake works. It captures name, contact, funding type and support needs, and creates a scored lead in Rostery.
The full conversation is kept with the lead, so whoever calls back reads what was already said instead of asking again. The widget carries your colours and position, so it looks like part of your site rather than a bolted-on tool.
Why it matters for NDIS providers
Referral capture is the top of every provider’s funnel and the part most often left to a contact form nobody monitors after five. A conversation that answers the question and captures the person is worth more than a form submission that does neither.
- Answers from your details: service areas, registration groups and supports you configure, not invented.
- Becomes a lead: contact, funding type and support needs captured and scored.
- The transcript is kept: the callback starts from what was already said.
What's included
- Embeddable widget. A snippet for your own website with your colours and position.
- Configured knowledge. Service areas, registration groups, supports and intake process.
- Lead capture and scoring. Name, contact, funding type, support needs and urgency.
- Conversation history. The full transcript retained against the lead.
- After-hours coverage. Which is when most enquiries arrive.
Who it's for
Providers with capacity to fill and a website that currently offers a contact form. It matters most where enquiries come from families comparing several providers, since the one that answers immediately has a real advantage.
Getting started
Website Chatbot is included in your Rostery plan and works the moment your data is in — there is no separate module to buy or set up. Book a demo and we will show it on your own workflows, and use Rostery's “Smart Switch” data migration to bring your existing clients, staff, shifts and notes across from your current software in minutes.
Terms used on this page
Related capabilities
Source
The rules this feature works to are set by NDIS Quality and Safeguards Commission, which is the authority on them and is updated more often than any page here.