The NDIS lets you claim for a short-notice cancellation, within limits and only if it was recorded correctly. Applying that inconsistently means either lost revenue on cancellations you could have claimed or rejected claims on ones you could not.
Cancellation rules — how it works
Cancellation rules are configured to match the NDIS Pricing Arrangements and whatever your service agreements say. When a shift is cancelled, Rostery applies the rule to the notice actually given, decides whether it is claimable, and records the cancellation reason on the shift.
Because the decision is made from the recorded cancellation time rather than reconstructed later, the claim and the evidence for it come from the same event. Cancelled shifts are excluded from figures they should not inflate, so reporting does not overstate delivery.
Why it matters for NDIS providers
Cancellations are frequent, individually small and collectively material. Handled by judgement they are inconsistent, and inconsistency is what turns a claimable cancellation into a rejected one — or an unclaimable one into a repayment.
- The rule decides, not the person: notice given is measured, and the rule applied consistently.
- Reason recorded on the shift: the evidence for the claim sits with the event.
- Reporting stays honest: cancelled shifts do not inflate delivery figures.
What's included
- Configurable notice thresholds. Rules matching the Pricing Arrangements and your service agreements.
- Automatic claimability. Whether a cancellation can be claimed, decided from the notice given.
- Cancellation reasons. Recorded against the shift as evidence.
- Correct exclusion from reporting. Cancelled work does not count as delivered.
- Consistent worker payment. Whether the worker is paid follows the same rule set.
Who it's for
Rostering and finance staff at providers whose participants cancel regularly — which is every provider. It matters most where several people cancel shifts and consistency would otherwise depend on each of them making the same call.
Getting started
Cancellation Rules is included in your Rostery plan and works the moment your data is in — there is no separate module to buy or set up. Book a demo and we will show it on your own workflows, and use Rostery's “Smart Switch” data migration to bring your existing clients, staff, shifts and notes across from your current software in minutes.
Terms used on this page
Related capabilities
Source
The rules this feature works to are set by Fair Work Ombudsman — SCHADS Award summary, which is the authority on them and is updated more often than any page here.