What is My Aged Care?

My Aged Care is the Australian Government’s entry point for aged-care services. It handles registration, screening and referral to assessment, and holds the client record that follows an older person through assessment, service allocation and provider referral. Providers receive and accept referrals through the My Aged Care provider portal.

Assessment determines eligibility and classification, which in turn sets the budget a person brings to a provider.

The provider portal is where referrals are accepted and service delivery is confirmed, and it is a separate system from the claiming channel — accepting a referral is not the same as being paid for the service.

Related terms

Support at HomeSupport at Home is the Australian Government program for aged care delivered in a person’s own home, replacing Home Care Packages and the Short-Term Restorative Care Programme. Older people are assessed into classification levels with a quarterly budget, and contribute to costs according to their means and the category of service.Home Care PackageA Home Care Package was the Australian Government’s coordinated home aged-care funding, allocated at one of four levels according to assessed need. Funds accrued in an individual budget managed by an approved provider. Home Care Packages are being replaced by the Support at Home program.DEXThe Data Exchange is the Australian Government’s reporting platform for funded community and aged-care programs. Providers report client details, the sessions of service delivered, and optionally outcomes data, on a defined reporting period cycle. Continued funding is conditional on reporting.

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